'Workplace of the Month' - Chargeback
The company "Chargeback" are June's 'Workplace of the
Month'. Chargeback is a rather unique and innovative claims management
company that specialises in the following types of claims: Unfair
charges, such as Bank Account, Credit Cards, and Store Card charges,
Financial Miss-selling that includes; faulty credit agreements,
Payment Protection Insurance ("PPI"), and accident,
sickness & unemployment insurance ("ASU"). Chargeback
can also help with injury claims and are there to represent individuals
and businesses in the fight to claim the compensation that they
are rightfully entitled to, usually on a no win no fee basis.
The management team there have legal and financial backgrounds
and all the staff are thoroughly trained.
Customers just fill in one form, either online, by post or over
the phone and one of the friendly trained advisors will do the
rest. This takes the burden of making the claim away from the
customer. Chargeback offer a fast, simple and risk free service
and are regulated by the Ministry of Justice© in respect
of regulated claims management activities. Their registration
is recorded on the website www.claimsregulation.gov.uk, which
customers are free to check and they are also registered under
the Data Protection Act 1998 (registration number Z9911890), so
customers can be confident that their personal information is
safe
Chargeback was created in early 2007 in response to the bank
charge reclaiming revolution. Paul Beardsley, a manager at Chargeback
noted how difficult financial institutions made it for customers
to reclaim their charges. Chargeback wanted to perform this service
for people hence taking the burden of claiming away from customers.
Test Case - Bank Charges Case update
July 2007 - The Office of Fair Trading ("OFT") started
a court case against several large banks. Since this date bank
charges claims have been on hold.
24 April 2008 - Fantastic news! The High Court judge, Mr. Justice
Andrew Smith, confirmed what bank charges campaigners have been
arguing for two years, that consumer contract regulations, known
as 'Unfair Terms in Consumer Contracts Regulations' do apply to
bank charges, meaning 'fairness' counts. While it's not the end
of the line, it's a massive step and paves the way for the OFT
to decide whether it thinks banks' charges are unfair.
22 May 2008 - Case Management Conference. At this point both
parties have reconvened to discuss whether either wants to appeal,
and how to proceed.
The test case does not strictly affect all types of claims. It
is strictly only about reclaiming personal bank charges. Other
types of cases such as credit cards, store cards and business
bank accounts are unaffected. Even though claims are currently
on hold, it's important to get in the queue. It's estimated there
are already over 750,000 cases on hold, so when the floodgates
do open, the further ahead you are in the queue, the sooner your
claim will be processed. If you think your bank have charged you
unfairly, contact Chargeback and get in that queue!
Currently there is just one Chargeback branch based right on your
doorstep in the fantastic new offices situated in City Mills Business
Centre, Peel Street, Morley. There are just five staff in total;
Paul, Leanne, Laura, Christie and Sean working extremely hard
every day. The team is tightly run and works closely together.
The company is experiencing rapid growth and handle claims from
customers from all parts of the UK, through the website www.charge-back.co.uk,
they are constantly on the lookout to expand the team with bright
young individuals.
All staff are provided with induction training to outline relevant
case law and main issues in dealing with claims. The staff are
trained individually and on a monthly basis together with regular
ad hoc updates when necessary, so that they can provide customers
with the most up to date information wherever possible.
Chargeback usually claim from financial institutes but believe
it is in their and the customers' best interests to build good
working relationships with these companies. They believe such
claims are best resolved by negotiation. Therefore, have developed
relationships with banks, financial governing bodies and solicitors
to facilitate the process. Chargeback's largest claim to date
was in respect of unfair charges on a business bank account and
was in excess of £28,000.
Paul is an accountant, therefore Chargeback will shortly be offering
a range of accountancy services to local businesses. Following
that they will be rolling out a nationwide document delivery service
to include process serving.
The future is looking bright for Chargeback! When customers recommend
a friend for bank charges, credit cards and business claims, whoever
refers a new claim is entitled to receive 5% of the total claim
value upon successful resolution of the claim. This could be very
fruitful - take for example the largest claim of £28,000.
5% of that would be £1,400. Worth thinking about...
For more information call 0800 043 1914, email to claimnow@charge-back.co.uk
or visit www.chargeback.co.uk.
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